Privacy policy

Introduction

Flowchase’s mission is to help teachers boost their students’ pronunciation skills with a mobile app and a textbook. Earning your trust by ensuring your privacy and safety is extremely important to us.

This Privacy Policy explains:

— What information Flowchase collects from you (and why we collect it).
— How we use and share that information.
— The choices you have, including how to access, update and delete your information.
— This Policy applies to all products and services offered by Flowchase SRL (hereinafter referred to as “Flowchase,” “we,” “us, » “our,” also including our subsidiaries or affiliates).

If you have suggestions that can help us improve it or any questions about this Agreement, please email us and let us know. This Agreement explains our obligations to you, and your obligations to us.

Protecting our students

What information does Flowchase collect from children and students, and how is it used?

Flowchase collects the minimal amount of information from students necessary to create accounts on our Service: we ask students to provide a unique username, a unique email, their full name and a unique code they have been given by their teacher to join a class. Beyond this information, students can submit responses, audios or images depending on the activities they are assigned, which will remain private. All this information will only be used for the purposes of the school/teacher. In addition to the information entered by the student, we automatically collect some information from any use of our Service as set forth in the « Information Collected Automatically » section.


We use this information to provide the Service to the child, for security and safety purposes, or as required by law or to enforce our Terms. We will not require children to provide more personal information than is reasonably necessary in order to participate in the Service. We do not disclose any personal information about children to third parties, except to service providers necessary to provide the Service, as required by law, or to protect the security of the Service or other users. Information collected from students (including personal information and information collected automatically) is never used or disclosed for third-party advertising, including any kind of first- or third-party behaviorally targeted advertising, and children’s personal information is never sold or rented to anyone, including marketers or advertisers.

What children’s information is visible to others?

No student’s profile is made available or visible to the public, or to any other students, through Flowchase. Teachers may share their classes, including grades or scores, with other teachers they co-teach with in their school, to help them collaborate. If the teacher chooses to display Flowchase in their classroom, either by utilizing the « Toolbox » feature of the Service or by projecting via a smartboard or interactive whiteboard, students physically present in that classroom may see other students’ names.
EDUCATIONAL INSTITUTIONS AND TEACHERS SHALL MAKE A RESPONSIBLE USE OF THE SERVICE AND AVOID COMPROMISING CHILDREN’S PERSONAL INFORMATION AT ALL TIMES WHEN DISPLAYING FLOWCHASE IN THE CLASSROOM. FLOWCHASE SHALL NOT BE HELD LIABLE FOR THE INAPPROPRIATE USE OF THE SERVICE BY THE EDUCATIONAL INSTITUTION OR THE TEACHER.

How long does Flowchase keep children’s information?

We only keep a child’s personal information for as long as his or her student account is active, unless we are required by law to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms:
— Minimal information: As mentioned before, Flowchase collects the minimal amount of information from students necessary to create accounts on our Service: we ask students to provide their full name and email. We only collect, use, share, and retain student personal information for purposes for which we were authorized by the educational institution/agency, teacher or the student. Beyond this information, students can submit responses, comments and audios depending on the activities they are assigned, that will remain private between teacher and student.


— Deleting inactive accounts: If a student’s account is inactive for eighteen (18) months or more (meaning the student has not used his or her account), Flowchase will automatically delete the student account, including all personal information provided by the student or collected by Flowchase from the student, as well as questions, responses or comments associated with the account. The mentioned eighteen (18) month term has been calculated in accordance with the estimated use of the Service, which usually coincides with an entire school year, plus an additional period of time in case teachers want to renew the use of the Service. If the day in which the account should be deleted does not exist in the corresponding month (e.g., last day of activity being the 30th of August and deletion programmed for February of the following year, which only has 28 or 29 days), deletion will be performed on the last day of the 18th month.
After deletion of the account Flowchase may retain copies and/or backups of the mentioned information for a maximum term of thirteen (13) months. Nevertheless, Flowchase shall not be responsible for the accidental loss or destruction of data on behalf of users. Flowchase will not be obliged to recover erased data stored in backups when erasure is attributable to users.

EDUCATIONAL INSTITUTIONS UTILIZING THE SERVICE ARE RESPONSIBLE FOR COMPLYING WITH THE RETENTION OF STUDENT EDUCATION RECORDS FOR AS LONG AS LEGALLY APPLICABLE. STUDENT PROGRESS MAY BE SAVED FOR EITHER SHORTER OR LONGER PERIODS THAN THE ONES STATED ABOVE IF SO DECIDED BY THE EDUCATIONAL INSTITUTION.
FLOWCHASE SHALL NOT BE RESPONSIBLE FOR ERASURE OF STUDENT PROGRESS DUE TO ACCOUNT DELETION AFTER AN EXTENDED PERIOD OF INACTIVITY OR BECAUSE OF THE VOLUNTARY ELECTION TO DELETE TEACHER ACCOUNTS. SCHOOL OFFICIALS MAY REQUEST DELETION OF STUDENT INFORMATION AND CONTENT AT ANY TIME BY CONTACTING FLOWCHASE AT [email protected].

Parental Choices

Any parents that want copies of their children’s personal information that we may have stored can contact their children’s school personnel to that end. At any time, the school can also refuse to permit us to collect further personal information from its students, and can request that we delete the personal information we have collected from them by contacting us at [email protected]. Please keep in mind that deleting records may require us to terminate the account in question. Also remember that before we can share the information with the school, or delete it per your request, we will, by reasonable means, proceed to verify the identity of the requester.